Refund Policy

Eligible Services

Refunds are available for the following digital marketing services:

• Digital marketing packages and bundles
• Social media management services
• SEO and content marketing services
• Email marketing campaigns
• Paid advertising management

Refund Conditions

You may be eligible for a refund if:

• The service was not delivered as promised in your agreement
• The service did not meet the specifications outlined at the time of purchase
• Technical issues prevented service delivery and could not be resolved
• You cancel within the first 7 days before work has commenced

Refund Timeframe

Refund requests must be submitted within 30 days of your original purchase date. Requests made after this period may not be eligible for a refund but may qualify for service credits or exchanges.

How to Request a Refund

To request a refund, please contact us with the following information:

• Your order number or invoice reference
• Proof of purchase (receipt or confirmation email)
• Detailed explanation of why you are requesting a refund
• Any supporting documentation or screenshots

Send your refund request to contact@uptarget.digital with the subject line "Refund Request - [Your Order Number]".

Refund Processing

Once your refund request is approved:

• Refunds will be processed to your original payment method
• Processing typically takes 5-10 business days
• You will receive a confirmation email once the refund is initiated
• Depending on your bank or payment provider, it may take an additional 3-5 business days for the funds to appear in your account

Exchanges and Service Credits

If a refund is not possible, we may offer:

• Service credits toward future purchases
• Exchange for alternative services of equal value
• Partial refunds for partially completed work
• Extended service periods to complete outstanding deliverables

We are committed to finding a fair solution that meets your needs.